Shipping Policy | FUNraiser

Overview

Funraiser facilitates the sale and delivery of physical products through fundraising campaigns. This Shipping Policy describes how orders are processed, shipped, and delivered.

Campaign-Based Fulfillment

Unlike traditional e-commerce, Funraiser operates on a campaign-based model. This means:

Orders are collected throughout the duration of a fundraising campaign
Products are typically shipped after the campaign ends
This model allows us to offer better pricing and maximize fundraising profits

Order Processing Timeline

Standard Processing: Orders are processed and shipped within 7–10 business days after the campaign closes, unless otherwise stated on the campaign page.

Processing times may vary depending on:

Product availability and inventory
Order volume for the campaign
Seasonal demand and holidays
Weather or carrier delays

Some campaigns may have different fulfillment schedules, which will be clearly stated on the campaign page.

Shipping Methods and Carriers

We use major shipping carriers to deliver your orders, including:

USPS (United States Postal Service)
UPS
FedEx

The carrier and shipping method may vary based on product type, package size, and destination. Specific shipping options may be available at checkout for certain products.

Shipping Destinations

We currently ship to addresses within the United States only.

This includes:

All 50 states
Washington, D.C.
U.S. territories (availability may vary by product)
APO/FPO addresses (military)

Note: Some products may have shipping restrictions to Alaska, Hawaii, or U.S. territories due to carrier limitations or product characteristics. These restrictions will be noted on the product page.

Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery address
Product weight and dimensions
Shipping method selected (if applicable)

Some campaigns may offer free shipping or flat-rate shipping promotions. These offers will be clearly displayed on the campaign page.

Address Accuracy

You are responsible for providing an accurate and complete shipping address.

Please double-check your address before completing your order, including:

Street address and apartment/unit number
City, state, and ZIP code
Any special delivery instructions

We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, you may be responsible for additional shipping charges to reship the order.

Shipping Notifications

Once your order ships, you will receive an email notification containing:

Shipping confirmation
Tracking number (when available)
Estimated delivery date
Carrier information

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

P.O. Boxes and APO/FPO Addresses

We ship to P.O. Boxes and APO/FPO/DPO addresses via USPS. However, some oversized or heavy items may not be eligible for delivery to P.O. Boxes. If your order cannot be shipped to a P.O. Box, we will contact you to arrange an alternative delivery address.

Military Addresses: Shipments to APO/FPO/DPO addresses may take longer due to customs processing and military mail handling. Please allow additional time for delivery.

Delivery Estimates

After your order ships, typical delivery times are:

Standard Shipping: 5–7 business days
Expedited Shipping: 2–3 business days (where available)
Alaska, Hawaii, and Territories: 7–14 business days
APO/FPO/DPO: 2–4 weeks

Note: Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other factors beyond our control.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed:

Check the tracking information for the latest status
Verify the shipping address on your order confirmation
Contact the carrier directly for updates on the shipment
If the package is confirmed lost, contact us at support@funraiser.com

For packages showing as delivered but not received, please check with neighbors, building management, or other household members before contacting us.

Order Changes and Cancellations

Due to our campaign-based fulfillment model:

Address changes may be possible if requested before the campaign closes
Order cancellations may not be possible after the campaign closes
Contact us as soon as possible if you need to make changes

Please email support@funraiser.com with your order number and requested changes.

Contact Us

For questions about shipping or your order status, please contact us at:

Email: support@funraiser.com
Please include your order number in all communications.