Refund & Replacement Policy

Overview

This policy explains how refunds and replacements are handled for transactions made through the Funraiser platform. Please read this policy carefully before making a purchase or donation.

Donations

All donations made through Funraiser are non-refundable.

When you make a donation to a campaign, you are contributing to the fundraising efforts of the campaign organizer. Donations are not purchases and do not entitle you to receive any goods or services in return.

If you believe a donation was made fraudulently using your payment method without your authorization, please contact us immediately at support@funraiser.com. We will investigate the matter and work with you and our payment processor to resolve the issue.

Physical Products

Physical products purchased through Funraiser are generally non-refundable.

We do not offer refunds or accept returns for products that are:

• Undamaged and delivered as described
• Ordered by mistake or no longer wanted
• Different from what you expected (but match the product description)

This policy exists because Funraiser operates on a campaign-based model where products are ordered in bulk after campaigns close. This helps maximize fundraising profits for organizations.

Replacement Eligibility

We may issue a replacement product if your order meets one of the following criteria:

Damaged Products

If your product arrives damaged due to shipping or manufacturing defects, we may provide a replacement. Documentation required:

• Photos of the damaged product
• Photos of the shipping packaging (if applicable)
• Description of the damage

Fulfillment Errors

If you received the wrong product or an incorrect quantity, we will work to correct the error. This includes:

• Wrong product shipped
• Missing items from your order
• Incorrect size or variant

Quality Issues

If a product has a significant quality defect that was not apparent in the product description, we may provide a replacement at our discretion.

How to Request a Replacement

To request a replacement, please follow these steps:

1. Submit your request within 14 days of delivery. We cannot process replacement requests after this window.
2. Email us at support@funraiser.com with the subject line "Replacement Request."
3. Include the following information:
   • Your order number
   • Name and email associated with the order
   • Description of the issue
   • Photos of the damaged or incorrect product
4. Wait for our response. We will review your request and respond within 3–5 business days.

Replacement Approval Process

All replacement requests are reviewed on a case-by-case basis. Our team will:

1. Review your request and supporting documentation
2. Verify the order details and delivery information
3. Assess the issue against our replacement criteria
4. Make a determination and communicate the outcome to you

Replacements are issued at Funraiser's sole discretion. We reserve the right to deny replacement requests that do not meet our criteria or appear to be fraudulent.

Replacement Timeline

If your replacement is approved:

• Processing typically takes 5–7 business days
• Shipping times are the same as standard orders
• You will receive tracking information when the replacement ships

Note: Replacement availability depends on product inventory. If the exact product is no longer available, we will contact you to discuss alternatives.

Campaign Cancellations

In rare cases, a campaign may be cancelled before fulfillment. If this occurs:

• Product purchases: We will issue a full refund to the original payment method
• Donations: We will attempt to refund donations if the campaign did not meet its goals
• Refunds typically process within 5–10 business days

You will be notified by email if a campaign you supported is cancelled.

Chargebacks and Disputes

If you believe a charge is unauthorized or incorrect, please contact us at support@funraiser.com before initiating a chargeback with your bank or credit card company.

We are committed to resolving issues quickly and fairly. Filing a chargeback without first contacting us may result in:

• Delays in resolution
• Suspension of your Funraiser account
• Inability to participate in future campaigns

Exceptions

This policy may not apply in certain situations, including:

• Products with specific return policies stated on the campaign page
• Circumstances where applicable law requires a different policy
• Cases where fraud or abuse is detected

Contact Us

For questions about refunds, replacements, or your order, please contact us at:

Email: support@funraiser.com
Please include your order number in all communications.